GENERAL TERMS AND CONDITIONS

This page, together with the documents referred to on it, tells You the Terms and Conditions (hereinafter referred to as “Terms and Conditions”) on which We supply any of the Product(s) listed on Our Site, www.serralon.com, to You. Please read these Terms and Conditions carefully before Ordering any Product(s) from the Site. You should understand that by Ordering any of Our Product(s), You agreed to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for future reference.

 

INTRODUCTION

These General Terms and Conditions shall apply to the contractual relationship between Revenue Compass Sdn. Bhd. (Company No. 1144266-A), a company incorporated under the laws of Malaysia and having its registered office at Suite A505, 5th Floor West Wing, Wisma Consplant 2, No.7, Jalan SS16/1, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia trading as www.serralon.com or known as Serralon (hereinafter referred to as "We") and Customer who places Order(s) on Serralon’s Site or social medias (hereinafter referred to as "You").

 

1.       DEFINITION AND INTERPRETATION

In these Terms and Conditions unless the context otherwise requires:

1.1.   “We”, “Our” and/or “Us” means REVENUE COMPASS SDN. BHD. (Company No. 1144266-A), a company incorporated under the laws of Malaysia and having its registered office at Suite A505, 5th Floor West Wing, Wisma Consplant 2, No.7, Jalan SS16/1, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia trading as www.serralon.com or known as ("Serralon").

1.2.    "Customer" means individual who places Order(s) on Serralon's Site or social medias.

1.3.    "You" means Customer who places Order(s) on Serralon's Site or social medias.

1.4.    "Product" means any product(s) sold by Revenue Compass Sdn. Bhd..

1.5.    "Site" means Our website with the address of www.serralon.com.

1.6.    "Order" means Customer's instruction to purchase Our Product(s) from the Site or social medias.

1.7.    "Acknowledgement" means Our acknowledgement of Your Order(s) by email.

1.8.    "Confirmation of Order" means Our email to You confirming Your Order(s) and that Your payment has been accepted by Us.

 

2.       USE OF THE SITE

2.1. We grant You a non-transferable and revocable licence to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal item(s) sold on the Site.

2.2. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by Us in advance.

2.3. Any breach of these Terms and Conditions shall result in the immediate revocation of the licence granted in this paragraph without notice to You.

2.4. Content provided on this Site is solely for informational purposes.

2.5. Certain services and related features that may be made available on the Site may require registration or subscription. Should You choose to register or subscribe for any such services or related features, You agree to provide accurate and current information about Yourself, and to promptly update such information if there are any changes.

2.6. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, You must notify Us of any unauthorized use of Your password or account.

2.7. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, Your failure to comply with this section.

 

3.       TERMS OF SALE

3.1. ELIGIBILITY

     To place Order(s) with Serralon, You must be over EIGHTTEEN (18) years of age.

3.2.    FORMATION OF A CONTRACT

3.2.1. The information set out in the Terms and Conditions and the details contained on this Site do not constitute an offer for sale but rather an invitation to treat. No Contract in respect  of any Product shall exist between You and Us until We have shipped the Product(s) to Your address.

3.2.2. To submit an Order, You will be required to follow the online shopping process on the Site. After that, You will receive an Order Confirmation which will act as an Acknowledgement of Your Order.

3.2.3. An Order is only considered accepted by Us upon Your Order being shipped to the delivery address provided by You.

3.2.4. A Contract will relate only to those Products which We deliver to You. If Your Order consists of more than one Product, the Products may be delivered to You in separate packages at separate times.


3.3.ORDER(S)

3.3.1. When making an Order, You must follow the instruction on the Site as to how to place an Order.

3.3.2. Irrespective of any previous price You have seen or heard, once You select a Product that You wish to Order, You will then be shown or told (on the site) the charges You must pay including tax (if applicable) and any applicable charges.

3.3.3. To place an Order, You must only submit to Us information which is accurate and true. You must also keep Your information up to date by informing Us of any changes, by using the relevant sections of the Site.

3.3.4. All Order(s) placed are deemed to be final and no other amendment shall take place.


3.4. PRICE AND PAYMENT

3.4.1. Unless otherwise stipulated in the Site, all charges are in the currency of Malaysian Ringgit (“MYR”). You shall pay for the Product(s) in full at the time of Ordering by supplying Us with Your credit or debit card details from their respective providers acceptable by Us or Paypal; which We require in order to process Your Order(s). Alternatively, You may pay by any one of the methods that is stated in Our Frequently Asked Questions (“FAQs”) section but in any event We shall not be bound to supply Product(s) before We have received cleared payment in full.

3.4.2. You can only pay using any of Our payment partner(s) or method(s) listed on Our Site. Otherwise, We shall not be obliged to supply the Product(s) or make any reimbursement to You.

 

4.        DELIVERY

4.1. We aim to deliver the Product(s) to You at the place of delivery requested by You in Your Order and the delivery time indicated by Us in Our FAQs section.

4.2. Delivery is made by Our courier service provider(s). We shall not be liable on any matters arising after the point of Us delivering Your Product(s) to Our courier service provider(s).

4.3. All risk(s) in the Product(s) shall pass to You upon delivery.

4.4.We shall notify You if We expect to be unable to meet Our estimated delivery time, but, to the extent permitted by law, We shall not be liable to You for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.       TERMS OF USE

5.1. This page (together with the documents referred to on it) tells You the terms of use (the “Terms of Use”) on which You may make use of Our Site, www.serralon.com, whether as a guest or a registered user. Please read these terms of use carefully before You start to use the Site. By using the Site, You indicate that You accept these Terms of Use and that You agree to abide by them. Your use of any part of the Site constitutes Your acceptance of these Terms of Use which takes effect on the date on which You first use the Site. If You do not agree with these Terms of Use, You should cease using the Site immediately.

5.2. We reserve the right to change these Terms of Use at any time without notice to You. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Site after changes are posted constitutes Your acceptance of the amended Terms of Use.

5.3. You are responsible for all access to the Site through Your internet connection and for bringing these Terms of Use to the attention of all such person(s).

5.4. You shall not in any way use the Site or submit to Us or to the Site or to any user of the Site anything which in any respect:

5.4.1. is in breach of any law, statute, regulation or by law of any applicable jurisdiction;

5.4.2. is fraudulent, criminal or unlawful;

5.4.3. is inaccurate or out-of-date;

5.4.4. may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;

5.4.5. impersonates any other person or body or misrepresents a relationship with any person or body;

5.4.6. may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trade mark rights and broadcasting rights) or privacy or other rights of Us or any third party;

5.4.7. may be contrary to Our interests; is contrary to any specific rule or requirement that We stipulate on the Site in relation to a particular part of the Site or the Site generally; or

5.4.8. involves Your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

5.5. You hereby grant to Us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence to use any material which You submit to Us or the Site for the purpose of use on the Site or for generally marketing (by any means and in any media) Our service(s). You agree that You waive Your moral rights to be identified as the author and We may modify Your submission(s).

5.6. Commentary and other materials posted on the Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor(s) to the Site, or by anyone who may be informed of any of its contents.

5.7. You agree to comply at all times with any instruction(s) for use of the Site which We make from time to time.

 

6.       PRIVACY POLICY

6.1.This Privacy Policy outlines how Serralon collects, uses, maintains and discloses Your personal data in respect of commercial transactions and how Serralon safeguards the personal data.

6.2. We collect information from You when You register on Our site, place an Order, subscribe to Our newsletter or fill out a form. When Ordering or registering on Our site, as appropriate, You may be asked to enter Your name, e-mail address, delivery address, telephone number, mobile number, date of birth, identification card number or credit card information. In doing so, You consent to its use by Serralon in accordance with this Privacy Policy.

6.3. Any of the information We collect from You may be used in one of the following ways:

6.3.1. to personalize Your experience. Your information helps Us to better respond to Your individual needs.

6.3.2. to improve Our Site. We continually strive to improve Our Site offerings based on the information and feedback We receive from You.

6.3.3. to improve customer service. Your information helps Us to more effectively respond to Your customer service request(s) and support need(s).

6.3.4. to process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason(s) whatsoever, without Your consent, other than for the express purpose of delivering the purchased Product(s) or service(s) requested.

6.3.5. to administer a contest, promotion, survey or other site features.

6.3.6. to send periodic emails.

6.3.7. to respond to Your enquiries and complaints and to resolve disputes.

6.3.8. for internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis and modeling, reporting, audit and risk management.

6.3.9. detecting and preventing crime (including but not limited to fraud, money-laundering, bribery).

 6.3.10. meeting any legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular,  code applicable to Us.

 6.3.11.  if You decide to opt-in to Our mailing list, You will receive emails that may include company news, updates, related Product or service information, etc. If at any time You would like to unsubscribe from receiving future emails, We include detailed unsubscribe instructions at the bottom of each email.

6.4.The security of Your personal data is Our priority. Serralon takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If We disclose any of Your personal data to Our authorised agents or service providers, We will require them to appropriately safeguard the personal data provided to them.

6.5.By using Our site, You grant Your consent and agree to Our privacy policy.

6.6.Please note that We reserves the right to modify and change the Privacy Policy at any time. If there are material changes to this Privacy Policy, We will notify You by posting a notice of such changes on Our Site or by sending You a notification directly. Do periodically review this Privacy Policy to stay informed on how We are protecting Your information.


7.       TRADEMARKS AND COPYRIGHTS

7.1. All intellectual property rights, whether registered or unregistered, in the Site, information content on  the Site and all the Site design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain Our property.

7.2. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved


8.       APPLICABLE LAW AND JURISDICTION

8.1.These Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Government of Malaysia to waive any objections based upon venue.

 

9.       ARBITRATION

9.1. Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malaysia in English and governed by Malaysian law.

9.2.The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party.

9.3. Notwithstanding protection of intellectual property rights and confidential information through injunctive or other the foregoing, the Site reserves the right to pursue the equitable relief through the courts.

9.4.These Terms and Conditions are prepared in English and Bahasa Malaysia. In the event of inconsistencies between all available versions, the English version of these Terms and Conditions on the Site, www.serralon.com, shall prevail.


10.    TERMINATION

10.1.In addition to any other legal or equitable remedies, We may, without prior notice to You, immediately terminate the Terms and Conditions or revoke any or all of Your rights granted under the Terms and Conditions.

10.2.Upon any termination of this Agreement, You shall immediately cease all access to and use of the Site and We shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to You and deny Your access to and use of this Site in whole or in part.

10.3.Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

10.4.You furthermore agree that the Site shall not be liable to You or to any other person as a result of any such suspension or termination.

 

11.   THE ENTIRE TERMS AND CONDITIONS

11.1.These Terms and Conditions shall apply to all Orders and Contracts made or to be made by Us for the sale and supply of Product(s).

11.2.These Terms and Condition constitute the entire agreement between You and Revenue Compass and supersede any and all preceding and contemporaneous agreements between Us.

11.3.You acknowledge that, in entering into this Contract, neither You nor We have relied on any  representation, undertaking or promise given by the other or implied from anything said or written between You and Us prior to such Terms and Conditions, except as expressly stated in the Terms and Conditions.

11.4.We reserve the right to change these Terms and Conditions at any time without notice to You. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Site after changes are posted constitutes Your acceptance of the amended Terms and Conditions.