Frequently Asked Questions

You can buy Serralon products through our website.

As an online store, you can place your order(s) at your convenience at any time. However, our Team will be available to assist you only during the following operating hours:


Monday to Friday

:

10.00 a.m. – 06.00 p.m.

Weekends and Public Holidays

:

Not Available

If you have any enquiries, please contact us through the following channels:

Email

:

info@serralon.com

WhatsApp

:

+60 17-6244 627

Please allow 24 hours for your enquiries to be entertained.

To make a purchase, you can follow the simple steps below:

  1. Place your order at Order Now page.
  2. Click the 'Checkout' button.
  3. Make payment for your purchase.
  4. Wait for your purchase to be delivered to your doorstep.

You can follow the simple steps below to place an order:

  1. Go to Order Now page.
  2. Fill up your details at the 'Customer Details' section on the left side of the page*.
    • Your name.
    • Your email.
    • Your phone number.
    • Your address. This is the delivery address.
  3. Select the quantity of the product(s) you want to purchase on the right side of the page*.
  4. The total amount of your purchase including shipping rate^ can be seen in the 'Grand Total' box on the bottom right of the page*.
  5. If you are satisfied with your order, you can click the 'Checkout' button on the bottom right of the page*.


*For mobile user, the order flow is from the top to the bottom of the page.

^ For delivery address outside Malaysia, 'To be quoted' will appear in the 'Shipping Rate' box. Our Team will contact you once we have updated your shipping rate. We advise you to contact us at info@serralon.com for a shipping rate quote before placing your order.

At the Checkout page, you will have following options to choose from:

  1. Pay with Paypal/Credit Card; or
  2. Online bank transfer, ATM or cash deposit machine ("CDM"):

Bank

:

Maybank Berhad

Account Holder’s Name

:

Revenue Compass Sdn. Bhd.

Account Number

:

5621 7952 5052

Email

:

admin@serralon.com

Payment Reference

:

-Your Order Number-

Once your submission is approved, we will deliver your order. Please allow ONE (1) working day for the approval process. After placing your order, you have 24 hours to make payment and upload your online bank transfer/ATM/CDM slip to avoid your order being cancelled.

  1. When you click the 'Pay with Paypal/Credit Card' button, you will be redirected to a third party page i.e. Paypal.
  2. You will then have the option to either:
    • Pay with your Paypal account; or
    • Pay with your credit or debit card  <br /><b>Notice</b>:  Undefined variable: alt_tag in <b>/home/ccl606/public_html/index.html</b> on line <b>84</b><br />
  3. Fill up the required information.
  4. Click the 'Pay' button.
  5. Once your payment is successful, you will get a receipt via email.

If you opt to pay using online bank transfer, ATM or cash deposit machine ("CDM"), you can follow the following steps:

Bank

:

Maybank Berhad

Account Holder’s Name

:

Revenue Compass Sdn. Bhd.

Account Number

:

5621 7952 5052

Email

:

admin@serralon.com

Payment Reference

:

-Your Order Number-

  1. All payment using online bank transfer, ATM or CDM must be made to Revenue Compass Sdn. Bhd., as stated above.
  2. For online bank transfer, your payment reference is your Order Number.
  3. Upload your proof of payment by clicking 'Choose File' button:
    • Online bank transfer: a screenshot or a photo of your online transfer receipt/slip.
    • ATM/CDM: a photo or a scanned copy of your ATM/CDM transfer slip.
  4. Click the 'Submit Payment' button.
  5. Once your submission is approved, you will receive a receipt via email and we will deliver your order. Please allow ONE (1) working day for the approval process.

*After placing your order, you have 24 hours to make payment and upload your online bank transfer/ATM/CDM slip to avoid your order being cancelled.

Location

Shipping Rate

Malaysia

FREE


We SHIP WORLDWIDE . For countries not mentioned above, please email us at info@serralon.com before placing your order.

Location

Shipping / Delivery Period

Malaysia

2 - 4 working days


We SHIP WORLWIDE. Shipping/delivery period is subject to customs and local authority clearance.

For countries not mentioned above, please email us at info@serralon.com.

You can track your parcel using the tracking number given to you via email at our courier service providers' website.

We use the following courier service provider:

Malaysia

Poslaju 

Outside Malaysia

 FEDEX 

For more info, you can contact us at info@serralon.com.

You can check your order by clicking on the '  Need to check your order status?' phrase at the bottom of the Order Now page and enter your Order Number!

SIS is a holistic functional food that optimises overall body health, metabolism and immune system. 


No. SIS is not a supplement/medicine as it is not developed for specific human organ/disease. It is a functional food to supply the basic requirements needed by the human body.
Yes. SIS is safe for human consumption as it is a toxic free natural food.

SIS has many benefits such as:

  • Natural breast milk booster.
  • Natural energy booster.
  • Natural immune system booster.
  • Optimises body metabolisme.
Yes. SIS is safe for pregnant/nursing mothers as it is a form of zero toxic natural food. SIS is also a natural breast milk booster.
Yes. SIS is safe for infants and toddlers as it is a form of zero toxic natural food.
2 - 3 tablespoons daily. This is subjected to individual health conditions.
You must keep your SIS at room temperature. When the temperature drops, SIS will start to solidify. SIS will turn to its usual form once you store it back at room temperature.
No. However, there is a possibility that the consumer may develop or experience SIS healing process depending on individual body health.
Yes. SIS healing process means your body is positively reacting towards your consumption.

It is advisable to consume SIS "slow and easy" to minimise SIS healing process i.e. ONE (1) tablespoon daily for adult and ONE (1) teaspoon daily for children and gradually increase the dosage.
Among the symptoms of SIS healing process are headache, nausea, joint and muscle pain, body aches, acne, itchy skin, mild rashes, sore throat and sweating. However, if symptoms persist, please consult your health professional(s) immediately.
SNS is a holistic functional food for youthful and healthy skin. SNS is suitable for facial and massage treatments.
Spray SNS into your palm and apply in circular motion to affected area. A Spray of SNS is usually enough. However, it is subjected to the size of the affected area. 
You must keep your SNS at room temperature. When the temperature drops, SNS will start to solidify. SNS will turn to its usual form once you store it back at room temperature.

No. However, there is a possibility that the user may develop or experience SNS healing process depending on individual skin conditions.

Yes. SNS healing process means your skin is positively reacting towards the serum.

Among the symptoms of SNS healing process are acne, itchy skin and mild rashes. However, if symptoms persist, please consult your health professional(s) immediately.
Yes. SNS is safe to be applied on infants and toddlers as it is a natural non-toxic food for skin.

SerraScouts Affiliate Programme gathers tech savvy individuals to promote our products while getting commissions for every successful purchase.

Each SerraScout is given a unique link to be shared called SerraScout Link. This will be used to promote Serralon.

To find out more, you can contact us at serrascouts@serralon.com.

Registration is easy and it's completely FREE. There is no fee to become our SerraScouts. You can click here for registration. Once the registration process is successful you will receive an email from our Team.

The advantages are as follows:

  • Hassle free - No in hand stocks and posting out parcels required. Just share the link!
  • Convenient - You can do this anywhere and at any time you want especially for those who prefer to work from home.
There are many ways to promote your SerraScout Link. Below are some of the example:
  • Social medias - Facebook, Instagram
  • Mobile marketing - WhatsApp, Telegram, WeChat
  • Internet forums
All commissions will be paid via bank transfer in Malaysian Ringgit ("MYR") on a monthly basis. No minimum amount of commissions required.